Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Please note that our olive oil is non-returnable. However, if you provide clear proof of a defect or issue (such as photos or videos), we will examine your case and determine whether a refund or replacement is appropriate.

Refunds
We will notify you once we’ve reviewed your request and let you know if a refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@elfenoliveoil.com.